Make public services easy to find.
ConcernCenter helps residents search by concern—“I can’t pay rent,” “I need a therapist,” “I can’t afford food,” “I need transportation,” “I’m in recovery”—and instantly shows them the right county, city, or partner program.
You fund important services, but residents still can’t find them
- Programs live across multiple departments.
- Websites are organized by agency, not concern.
- Call centers answer the same directional questions all day.
- You need better data to justify funding.
How ConcernCenter Works
1
Residents start with their need
“eviction risk,” “childcare,” “veteran benefits,” “substance use,” “aging-in-place.”.
2
ConcernCenter maps to your programs and services
DSS, Office for the Aging, Veterans, Mental Health, local CBOs.
3
You see what people are asking for
use analytics to report unmet needs, seasonal spikes, and outreach opportunities.
Highlighted Features
One central entry point
One link for all services.
Partner-friendly
Include nonprofits and regional service providers.
Unlimited resources
Add unlimited resources in many different formats.
Case Study
Office of Victim Services Success Story
Hear from New York State Office of Victim Services about how ConcernCenter changed the way they support their communities.