Their Concerns, Your Resources, Our Platform

The people you’re trying to help can’t always find answers on their own.

ConcernCenter puts a prioritized list of support options in their hands based on their specific concerns.

Easy To Use

We’ve made it easy to connect your people with resources within and outside of your organization. Simply connect concerns with resources that matter most to your people, so they can find the support they need in just a few clicks.

Accessible On Any Device
Contact Resources Directly from Site
Individuals Simply Type their Concern and Receive Helpful Resources

Customizable

Your organization is unique. So is your version of ConcernCenter. Simply customize it to reflect the specific concerns and resources unique to your organization. ConcernCenter is personal—a helping hand directly from your organization to your people.

Allow Users to Suggest Resource Edits
Customize the User Experience with your Organization’s Logo and Brand Colors
Use Stickers to Represent Resources at a Glance

Accessible

Everyone has concerns. We’ve made sure that everyone can find the resources they need to solve them. ConcernCenter is easy to use, safe and accessible. Our platform is section 508 compliant as well as fully compliant with Americans with Disabilities Act (ADA) levels A/AA.

ADA Web Compliant
Translates Into 100+ Languages
Quick Escape Button

Responsive

Concerns and resources can change over time. ConcernCenter includes analytics so you can see which concerns and resources are being used most often, so you can quickly adjust your support strategy to meet changing needs.

Breakdown Resource Results by Site
Refer Someone who is Struggling
Search within a 5, 15, or 50 Mile Radius
View which Concerns are Selected Most Often

Easy To Use

We’ve made it easy to connect your people with resources within and outside of your organization. Simply connect concerns with resources that matter most to your people, so they can find the support they need in just a few clicks.

Accessible On Any Device
Contact Resources Directly from Site
Individuals Simply Type their Concern and Receive Helpful Resources

Customizable

Your organization is unique. So is your version of ConcernCenter. Simply customize it to reflect the specific concerns and resources unique to your organization. ConcernCenter is personal—a helping hand directly from your organization to your people.

Allow Users to Suggest Resource Edits
Customize the User Experience with your Organization’s Logo and Brand Colors
Use Stickers to Represent Resources at a Glance

Accessible

Everyone has concerns. We’ve made sure that everyone can find the resources they need to solve them. ConcernCenter is easy to use, safe and accessible. Our platform is section 508 compliant as well as fully compliant with Americans with Disabilities Act (ADA) levels A/AA.

ADA Web Compliant
Translates Into 100+ Languages
Quick Escape Button

Responsive

Concerns and resources can change over time. ConcernCenter includes analytics so you can see which concerns and resources are being used most often, so you can quickly adjust your support strategy to meet changing needs.

Breakdown Resource Results by Site
Refer Someone who is Struggling
Search within a 5, 15, or 50 Mile Radius
View which Concerns are Selected Most Often

Available Platform Options

ConcernCenter Core

For organizations with a single location and one set of on- and off-site resources.

ConcernCenter Multi Site

For organizations with more than one site, each with their own on- and off-site resources.

ConcernCenter ZIP Code

For widespread organizations with resources that span various locations throughout multiple ZIP Codes.

ConcernCenter Global

For organizations that are remote or without a specific business location.

Who Benefits From ConcernCenter?

See how ConcernCenter helps you provide the people you care about with quick access to the resources they need to address their specific concerns.

Transcript

If I had my way ConcernCenter would be in every single business, organization, operation in the entire world.

I do believe that we aren’t thinking holistically about what that user needs and we are a bit sort of dated in our approach to how we’re thinking about getting people help in a way that makes sense to them.

If you think about just a standard organization and they have a standard sort of list of resources it’s really common for any organization to have a tab that says, “Other resources” or, “Click here for support” and before you know it you’re down this rabbit hole of link-after-link-after-link to the point where you may have potentially forgotten what your original concern was or what it is that you’re seeking help for.

The difference in ConcernCenter is that we focus on client needs, and so we offer a client need driven solution that instead just requires the client to know what they’re struggling with.

So that all that user needs to do is type in their need or type in their concern and as a result, receive a prioritized list of support options that have already been approved and vetted to help with that particular concern.

I don’t ever want to underestimate the power of connecting a person with just one person, organization, piece of information, that can completely change the course of their life.

If we can get someone connected to the support that they need, the rest of what happens after that looks so much brighter than it did before they were able to get connected and that’s, I think, what ConcernCenter does incredibly well, it gives people a chance to see what’s on the other side of their struggle