Identify Gaps, Overlaps, and Opportunities in Student Support Services
ConcernCenter’s Support Services Resource Audit helps organizations uncover service gaps, overlapping efforts, and missed opportunities so they can make smarter decisions about student support, spending, and impact.
The challenge isn’t whether support exists. It’s whether it’s working as well as it could.
Your institution likely offers many support resources. That does not mean your people can find them, understand them, or use them effectively.
Colleges and universities often invest heavily in student support services, yet gaps in awareness, coordination, communication, and service alignment can limit their effectiveness. When support systems are difficult to navigate or unevenly structured, students miss help, staff duplicate efforts, and institutions lose opportunities to improve retention, belonging, efficiency, and return on investment.
- Support services are spread across offices, websites, and systems
- Staff make referrals without a shared understanding of available resources
- Institutions may be paying for overlapping services without realizing it
- Gaps in support may be affecting retention, belonging, and student well-being
What the Audit Helps You Uncover
What’s Available
Map student support services across campus to understand what exists and how those services are currently presented to students and staff
What’s Missing
Identify service gaps that may be affecting student success, belonging, engagement, or retention
What’s Duplicated
Uncover overlapping services, redundancies, and areas of dual spending
What’s Confusing
Assess websites, communication channels, referral pathways, and awareness of available support
What to Improve
Receive strategic recommendations to strengthen coordination, visibility, efficiency, and student experience
How to Move Forward
Get a practical action plan, leadership-ready summary, and implementation guidance
What’s Included in the Audit
The Support Services Resource Audit is a strategic review of your institution’s student support services. It helps campus leaders understand where resources are strong, where gaps or redundancies exist, and where changes could improve clarity, efficiency, and student outcomes.
Service Mapping
Gap Analysis
Redundancy + Efficiency Review
Communication + Referral Pathway Review
Benchmarking + Strategic Review
Leadership Recommendations
Our Audit Is Designed for Institutions Who Are:
- Experiencing declining retention, satisfaction, or engagement
- Concerned that students do not know how to find or navigate support
- Trying to reduce fragmentation across student-facing services
- Unsure whether support resources are redundant, underused, outdated, or misaligned
- Preparing for strategic planning, reorganization, or student success initiatives
- Seeking a clearer understanding of how support services affect belonging, persistence, and outcomes
What You’ll Receive
- Full Audit Report with detailed findings and strategic recommendations
- Service Mapping Report identifying gaps, redundancies, and opportunities
- Cost Savings + Efficiency Report outlining areas for better alignment and reduced duplication
- Executive Summary + Leadership Presentation for campus stakeholders
- Prioritized Action Plan with practical next steps for implementation
- Impact Assessment Framework related to retention, belonging, and student experience
- Training + Education for staff and campus leadership
How the Audit Works
Phase 1: Discovery + Preparation
2–4 Weeks
- Initial consultation with leadership and key stakeholders
- Review of current documentation, budgets, staffing, and support structures
- Preliminary survey for staff and students on awareness and usage
Phase 2: Data Collection + Analysis
4-6 Weeks
- On-site observations and stakeholder interviews
- Review of usage data, engagement patterns, and retention impact
- Evaluation of websites, referral systems, and communication pathways
- Identification of inefficiencies, redundancies, and missed opportunities
- Benchmarking against peer institutions
Phase 3: Findings + Recommendations
4-6 Weeks
- Comprehensive findings report
- Financial analysis of dual spending and cost-saving opportunities
- Strategic recommendations for service improvement
- Leadership presentation and customized implementation plan
Audit Readiness Assessment
Should Your Institution Consider a Support Services Resource Audit?
Take our quick assessment to see whether your campus would benefit from a deeper review of its student support services, resource alignment, and referral systems.
Investment
Each Support Services Resource Audit is customized to the size, complexity, and needs of the institution. Pricing reflects the scope of research, analysis, stakeholder engagement, on-site work, and customized reporting involved.
Next Steps
Ready to better understand your student support services? Let’s talk about what your campus needs, what questions you’re trying to answer, and whether a Support Services Resource Audit is the right next step.