Who adds resources to our ConcernCenter platform?
Once you’ve identified your on- and off-site resources, our Product Support Specialists will take care of entering everything into your ConcernCenter platform so you can focus on what matters most: supporting your community.
Can we update our platform as our organization grows or changes?
Absolutely. You can add, remove, or revise resources and concerns at any time. Our Product Support Specialists are also available to help you manage updates and adapt your platform as your needs evolve.
Can we assign different administrators or roles within the platform?
Yes. Your ConcernCenter admin dashboard allows you to assign multiple users with different permissions, so teams can collaborate on managing and maintaining the platform.
Can we include location-specific or department-specific resources?
Definitely. ConcernCenter allows you to tag or group resources by location, department, audience, or other criteria so users see the most relevant support options based on their needs.
Can ConcernCenter comply with our organization’s brand guidelines?
Yes. ConcernCenter is fully customizable to reflect your organization’s identity. You can tailor the platform with your colors, logos, images, and more, creating a seamless and familiar experience for your users.
Do you offer a list of additional resources we can include on our site?
Absolutely! Our Virtual Resource Bank (VRB) can be added to any ConcernCenter platform. It includes over 250 carefully reviewed resources that can be accessed from anywhere—perfect for complementing your on-site support. You’ll find a mix of videos, podcasts, crisis text lines, national organizations, and more. Every resource has been vetted by our Mental Health Review […]
Who manages our ConcernCenter content?
We’ll never add or remove anything from your ConcernCenter platform without your written consent. That said, we’re always here to offer thoughtful suggestions, especially during your annual audit, to help keep your content relevant and effective.
Is there a list of preloaded concerns we can use?
Yes. We offer a preloaded set of concerns tailored to different industries, including higher education, K–12 school districts, employee assistance programs, offices for victims of crime, and veterans associations. These concerns were thoughtfully developed using focus groups made up of people working within each field, ensuring the language and topics reflect real-world needs.
How does an organization get started?
Getting started is simple. Just email us to begin our easy, four-step onboarding process.
Is there a limit to how many concerns we can include?
There’s no limit to the number of concerns you can add to ConcernCenter. You’re free to include as many topics as needed to reflect the unique needs of your community.