Hosted on AWS
Because Every Second Counts
Two minutes is all you may get to provide people with the help they need before they give up, stop searching, and leave their concern unresolved – potentially leading to more issues. ConcernCenter chose Amazon Web Services (AWS) as the host for all of our platforms for its consistency, exceptional up-time, and ability to handle substantial user traffic 24/7/365.
Customers who trust AWS can also trust ConcernCenter, knowing that precision, exceptional service, and quality care are core tenants of both solutions.
Dynamic Resource Information Generation
Efficient, scalable data base services to help us deliver personalized resources for specific concerns quickly and efficiently.
Secure and Anonymous Searching
AWS Certificate Manager and AWS Elastic allows us to secure and protect the anonymity of inbound and outbound traffic while ensuring network stability.
NYS Office of Victim Services
Challenges
There are over 450 resources in the State of New York that support victims of crime. Victims and their families do not always know which resource can most appropriately assist with their unique concern.
Solution
Through the ConcernCenter ZIP Code platform, we paired 450 resources with over 200 common concerns experienced by victims of crime and their families, allowing the user to simply identify their concern and receive relevant results.
Results
Within the first year of implementation, over 1,500 people per month were visiting the NYSOVS ConcernCenter platform in order to receive the support they needed for their unique and personalized concerns.
When people need support resources and have a hard time finding the help that they need, they may disengage, stop looking for options, give up, or let a problem get bigger. Bigger problems are not only more costly, they’re also harder to manage and deescalate.
ConcernCenter sells fully customized, organization-specific resource platforms that pair common user concerns with pre-loaded resources. Resources can be people, offices, videos, text lines, PDF documents or more.
Our user-friendly search capabilities only require the customer to know why they are struggling, not what resources they need. In addition, ConcernCenter places the organization as a trusted adviser with unique information about which resources can support their customers most common problems.
ConcernCenter’s four platform options are in use in colleges and universities, non-profits, K12 school districts, government agencies, and businesses. Any organization that 1) has resources and 2) can identify common concerns their users may experience would benefit from ConcernCenter’s solution.
Interested organizations can view a demo, watch a promotional video, or simply request a price quote on our website. We look forward to working with you.
Choose ConcernCenter solutions on AWS
Visit AWS Marketplace or AWS Partner website to purchase today.