Effective date: June 15, 2023

  1. Introduction 
    1. Website Owner. ConcernCenter, Inc. is the owner of this website (“ConcernCenter Website”). ConcernCenter, Inc. can be contacted by mail at 9 Carolina Cherry Court, Fairport, NY 14450, or by e-mail at techsupport@concerncenter.com. This online privacy notice discloses ConcernCenter information practices for this ConcernCenter Website. [Note that other ConcernCenter websites may be governed by privacy notices containing different information practices applicable to those sites.]
    2. Website Visits. In general, you can visit on the ConcernCenter Website without disclosing any personal information. ConcernCenter does analyzes the data gathered from the website visits for trends and statistics, and then discards the gathered data.
  2. Personal Information That May Be Collected 
    1. Service Quality Monitoring. Some website transactions may require a customer to telephone ConcernCenter, or ConcernCenter to call the customer. ConcernCenter will not contact you by telephone without your prior consent, except to confirm an order placed online and/or to inform a customer of the status of such Customer should be aware that it is ConcernCenter's practice to monitor, and in some cases record such calls for staff training or quality assurance purposes.
    2. Information from Children. ConcernCenter does not sell products or services for purchase by children and will not collect or post information from a child under the age of 18 without the involvement of a parent or guardian. ConcernCenter will notify the child's parent or guardian at the e-mail address provided by the prospective customer, alerting the parent or guardian to the child's use of the website and providing instructions as to how the parent or guardian can delete the child's registration from the [ConcernCenter does not use personally identifying information collected from children for marketing or promotional purposes and does not disclose such information to any third party for any purpose whatsoever.]
    3. Lost or Stolen Information. If a customer's credit card and/or password is lost or stolen, the customer should promptly notify ConcernCenter to enable ConcernCenter to cancel the lost or stolen information and to update its records with a changed credit card and/or password.
    4. Chat Rooms, Forums and Bulletin Boards. If customer participates in a ConcernCenter chat room, discussion forum, or posts messages to a ConcernCenter bulletin board, customer should be aware that the information disclosed and shared will be broadly available to other persons, both inside of and/or outside ConcernCenter, who have access to that chat room, forum, or bulletin board. Some individual ConcernCenter chat rooms, forums or bulletin boards have additional rules and conditions regarding participation. Also, participant's expressed opinion is his or her own and should not be considered as reflecting the opinion of ConcernCenter.
    5. Links to Other Websites. A ConcernCenter website may contain links to other websites. ConcernCenter is not responsible for the privacy practices or the content of those other websites.
  3. Uses Made of the Information. 
    1. Limited Uses Identified. Without customer's prior consent, ConcernCenter will not use your personal identifiable information for any purpose other than that for which it is submitted. ConcernCenter uses personal identifiable information to reply to inquiries, handle complaints, provide operational notices and in program record-keeping. ConcernCenter also processes billing and business requests related to ConcernCenter Website participation.
    2. Stored Information Uses. ConcernCenter stores and retains the information entered on the ConcernCenter Website. Stored information is used by ConcernCenter and/or ConcernCenter’s agents: to support customer interaction with the ConcernCenter Website; to deliver customer purchases; and/or to contact customer again about other ConcernCenter services and products.
    3. Online Advertising. Some companies that help ConcernCenter deliver interactive on-line advertising, such as banner ads, may collect and use information about ConcernCenter's customers to help ConcernCenter better understand the types of advertising or promotions that are most appealing to ConcernCenter's customers. After it is collected the information is aggregated so it is not identifiable to a specific individual.
  4. Disclosure of the Information. 
    1. Within Corporate Organization. ConcernCenter is a multinational organization, with legal entities, business processes, management structures, and technical systems that cross borders. ConcernCenter may share your personal information within the ConcernCenter corporate organization and may transfer the information to countries in the world where ConcernCenter conducts business. Some countries may provide less legal protection for customer personal information. [In such countries ConcernCenter will still handle customer personal information in the manner describe herein.]
    2. Mergers and Acquisitions. Circumstances may arise where for business reasons, ConcernCenter decides to sell, buy, merge, or otherwise reorganize its businesses in the United States or some other country. Such a transaction may involve the disclosure of personal identifying information to prospective or actual purchasers, and/or receiving such information from It is ConcernCenter's practice to seek appropriate protection for information in these types of transactions.
    3. Agents. ConcernCenter employs or engages other companies and individuals to perform business functions on behalf of ConcernCenter. These persons are provided with personal identifying information required to perform their functions but are prohibited by contract from using the information for other purposes. These persons engage in a variety of functions which include, but are not limited to, fulfilling orders, delivering packages, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payments, and providing customer services.
    4. Marketing Analysis by Third Parties. ConcernCenter reserves the right to disclose to third parties personal information about customers for marketing analysis; however, any information disclosed will be in the form of aggregate data that does not describe or identify an individual customer.
    5. Disclosure to Governmental Authorities. ConcernCenter releases personal identifying information when ConcernCenter believes release is appropriate to comply with law, to enforce ConcernCenter agreements, or to protect the rights, property, or safety of ConcernCenter customers. ConcernCenter may also release such information in an exchange of information with other companies and/or organizations for the purposes of fraud protection and credit risk reduction.
  5. Use of Computer Tracking Technologies 
    1. No Tracking of Personal Information. ConcernCenter's Website(s) are not set up to track, collect or distribute personal information not entered by visitors. Through web site access logs ConcernCenter does collect clickstream data and HTTP protocol elements, which generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our sites. This information is used for internal purposes by technical support staff for research and development, user analysis and business decision making, all of which provides better services to the public. The statistics garnered, which contain no personal information and cannot be used to gather such information, may also be provided to third parties.
    2. Use of Cookies ConcernCenter, or its third-party vendors, collects non-identifiable and personal information using various technologies, including “cookies”. A cookie is an alphanumeric identifier that a website can transfer to customer's hard drive through customer's browser. The cookie is then stored on customer's computer as an anonymous tag that identifies the customer's computer, but not the customer. Cookies may be sent by ConcernCenter or its third-party vendors. Customer can set its browser to notify customer before a cookie is received, giving an opportunity to decide whether to accept the cookie. Customer may also set its browser to turn off cookies; however, some websites may not then work properly.
    3. Use of Web Beacon Technologies. ConcernCenter may also use Web beacon or other technologies to better tailor its website(s) to provide better customer service. If these technologies are in use, when a visitor accesses these pages of the website, a non- identifiable notice of that visit is generated which may be processed by ConcernCenter or by its suppliers. Web beacons usually work in conjunction with cookies. If customer does not want cookie information to be associated with customer's visits to these pages, customer can set its browser to turn off cookies; however, Web beacon and other technologies will still detect visits to these pages, but the notices they generate cannot be associated with other non-identifiable cookie information and are disregarded.
    4. Collection of Non-Identifiable Information. ConcernCenter may collect non-identifiable information from user visits to the ConcernCenter Website(s) to provide better customer service. Examples of such collecting include traffic analysis, such as tracking of the domains from which users visit or tracking numbers of visitors; measuring visitor activity on ConcernCenter Website(s); website and system administration; user analysis; and business decision Such information is sometimes known as “clickstream data.” ConcernCenter or its contractors may use this data to analyze trends and statistics.
    5. Collection of Personal Information. ConcernCenter collects personal identifying information from customer during a transaction. ConcernCenter may extract some personally identifying information about that transaction in a non-identifiable format and combine it with other non-identifiable information, such as clickstream data. This information is used and analyzed only at an aggregate level (not at an individual level) to help ConcernCenter understand trends and patterns. This information is not reviewed at an individual level.
  6. Information Security 
    1. Commitment to Online Security ConcernCenter employs physical, electronic, and managerial procedures to safeguard the security and integrity of personal information. Billing and payment data is encrypted whenever transmitted or received online. Personal information is accessible only by staff designated to handle online requests or complaints. [All ConcernCenter agents and contractors with access to personal information on the ConcernCenter web site(s) are also bound to adhere to ConcernCenter security standards.]
    2. No Liability for Acts of Third Parties. ConcernCenter will exercise all reasonable efforts to safeguard the confidentiality of customer personal information. However, transmissions protected by industry standard security technology and implemented by human beings cannot be made absolutely secure. Consequently, ConcernCenter shall not be liable for unauthorized disclosure of personal information due to no fault of ConcernCenter including, but not limited to, errors in transmission and unauthorized acts of ConcernCenter staff and/or third parties.
  7. Privacy Policy Changes and Opt-Out Rights 
    1. Changes to Privacy Policy. This privacy notice was last updated April 21, 2023. ConcernCenter reserves the right to change its privacy policy statement at any time. A notice of any material change will be posted on the ConcernCenter Website home page for thirty (30) days prior to the implementation of such change. There are two boxes at the end of ConcernCenter's notice of change (1) an “I accept” box, and (2) an “I do not accept” box. If customer does not mark the “I do not accept” box customer will be deemed to have accepted ConcernCenter's privacy policy
    2. Opt-Out Right. Customer and/or prospective customer has the right at any time to cease permitting personal information to be collected, used, or disclosed by ConcernCenter and/or by any third parties with whom ConcernCenter has shared and/or transferred such personal information. Right of cancellation may be exercised by contacting ConcernCenter via e-mail at info@concerncenter.com, telephone or postal mail. After processing the cancellation, ConcernCenter will delete customer or prospective customer's personal information from its data base.
  8. Access Rights to Data 
    1. Information Maintained by ConcernCenter. Upon customer's request, ConcernCenter will provide a reasonable description of customer's personally identifiable information that ConcernCenter maintains in its data bank. ConcernCenter can be contacted by e-mail at techsupport@concerncenter.com, or postal mail 9 Carolina Cherry Court, Fairport, N.Y., 14450.
    2. Corrections and Changes to Personal Information. Help ConcernCenter to keep customer personal information accurate. If customer's personal information changes, or if customer notes an error upon review of customer information that ConcernCenter has on file, please promptly e-mail ConcernCenter at info@concerncenter.com to provide the new or correct information.
    3. Your California Privacy Rights. Beginning on January 1, 2005, California Civil Code Section 83 permits customers of ConcernCenter who are California residents to request certain information regarding ConcernCenter's disclosure of personal information for their direct marketing purposes. To make such a request, please write to: info@concerncenter.com. Within 30 days of receiving such a request, ConcernCenter will provide a list of the categories of personal information disclosed to third parties for third- party direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of these third parties. This request may be made no more than once per calendar year. ConcernCenter reserves its right not to respond to requests submitted other than to the address specified in this paragraph. California's privacy laws require a company to provide notice to California users of their rights to receive information on to which entities their information was shared for marketing purposes.
  9. Accountability
    1. Terms of Use. If customer chooses to enter into a purchase order or to subscribe to ConcernCenter's services, customer's action is hereby deemed acceptance of ConcernCenter practices described in this policy statement. Any dispute over privacy between customer and ConcernCenter is subject to the provisions of this notice and to ConcernCenter ‘s Terms of Use Agreement which is hereby incorporated herein and which can be read at https://concerncenter.com/privacy-policy