Privacy Policy

Effective Date: June 15, 2023

Last Updated: September 16, 2025

Introduction

ConcernCenter, Inc. (“ConcernCenter,” “we,” “us,” or “our”) owns and operates this website (“ConcernCenter Website”). We are committed to protecting your privacy and handling your personal information in a transparent and secure way. This Privacy Policy explains our data practices, including what information we collect, how we use it, and your rights.

If you have questions or concerns, you can contact us via our Contact Page.

Note: Other ConcernCenter websites or services may have separate privacy policies.

Information We Collect

Information You Provide

We collect personal information you provide when using our website, including when you:

• • Fill out contact forms

  • Submit inquiries or support tickets

  • Engage with services or make purchases

This may include your name, email address, phone number, and other details you choose to share.

Voluntary or Mandatory Information Provision

Providing personal information to ConcernCenter is generally voluntary. However, certain services or transactions may require specific information. If you choose not to provide required information:

• • You may be unable to access certain features, complete transactions, or receive support.

ConcernCenter will inform you at the point of collection which information is mandatory and the consequences of refusal. You may contact ConcernCenter at any time to discuss your options regarding information provision.

Information Automatically Collected

We collect non-identifiable information such as:

• • Browser type, device, and IP address

  • Pages visited and time spent

  • Referring URL

  • Cookies and similar tracking technologies

We use this data to understand website traffic and improve user experience.

Cookies and Web Beacons

We and our third-party vendors use cookies to analyze trends and improve our services. Cookies identify your browser anonymously and do not reveal personal information unless you choose to provide it. You may disable cookies in your browser settings, although some features may not function properly.

Children’s Privacy

We do not knowingly collect personal information from individuals under 18 without parental or guardian consent. If we become aware of such information being collected, we will promptly delete it.

How We Use Information

We use the information we collect to:

• • Respond to inquiries or service requests

  • Provide customer support

  • Improve our website and services

  • Process transactions and fulfill orders

  • Analyze usage trends and preferences

  • Notify users of updates or promotions (with consent)

We do not sell personal information.

Sharing and Disclosure

• • Within Our Organization: We may share your information within ConcernCenter’s corporate structure for legitimate business purposes.

  • Service Providers and Agents: We engage trusted third parties for payment processing, data analysis, and customer service. They are contractually obligated to use your data solely for these tasks.

  • Mergers or Business Transfers: If ConcernCenter is involved in a merger or sale of assets, your information may be transferred in accordance with applicable privacy laws.

  • Legal Requirements: We may disclose information to comply with legal obligations, enforce our Terms of Use, or protect safety and property.

Data Security and Retention

We use administrative, technical, and physical safeguards, including:

• • Encryption of sensitive data

  • Role-based access to personal information

  • Secure data storage and transfer protocols

Data Retention and Secure Disposal

ConcernCenter retains personal information only as long as necessary to fulfill the purposes for which it was collected. When no longer needed, we securely dispose of it via:

• • Permanent deletion of electronic records and backups.

  • Physical destruction (shredding) of paper records.

  • Overwriting of electronic media.

We regularly review procedures to ensure compliance with the New York SHIELD Act.

Your Rights and Choices

• • Access and Correction: You may request access to or corrections of your personal data via our Contact Page.

  • Opt-Out: You may opt out of promotional emails by contacting info@concerncenter.com.

  • Do Not Track: We provide a “Do Not Sell or Share My Personal Information” link where required by law (e.g., CPRA).

State and International Privacy Rights

California Residents (CCPA/CPRA)

You may have the right to know what information we collect, request deletion, and opt-out of the sale or sharing of your personal information.

EEA / UK Residents (GDPR)

You have rights including access, rectification, deletion, and data portability. Our legal basis for processing includes consent, contractual necessity, and legitimate interests.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post a notice on our website. Continued use of the site after changes constitutes acceptance.

Contact Us

If you have questions regarding your personal information, please use the Contact Us button below.