General Questions Archives

14 04/2022

Should we consider a “do it yourself” solution instead?

By Erin Halligan-Avery|2022-04-14T21:21:26+00:00April 14th, 2022|General Questions, College Personnel, Companies and Businesses, School Administrators, Veterans Assistance|0 Comments

ConcernCenter’s primary purpose is to provide a secure platform for connecting concerns to available solutions. We accomplish this by ensuring that your platform maintains high availability, customization, and continuously improved by providing the following: Regular product improvements (often based on customer feedback) at no additional cost and with the support of a UI specialist Hosting and maintaining your platform Reviewing, maintaining, and improving server security Providing real-time troubleshooting Providing data related to national-trend use of our platforms Providing a monthly [...]

14 12/2021

How much does ConcernCenter cost?

By Erin Halligan-Avery|2021-12-16T17:10:00+00:00December 14th, 2021|General Questions, College Personnel, Companies and Businesses, School Administrators, Veterans Assistance|0 Comments

Pricing ConcernCenter involves unique factors such as which version of ConcernCenter best fits your organization's needs, how many individuals will be served by your platform, and expected implementation time. You can receive a quote, specific to your organization, by filling out the form below.

29 03/2020

What type of training is provided for my team?

By Erin Halligan-Avery|2022-09-05T18:13:55+00:00March 29th, 2020|General Questions|0 Comments

A member of our Implementation Team will walk you through each and every step of the set up process ensuring you feel comfortable with the content and management of your platform.

29 03/2020

Is ConcernCenter fully Americans with Disabilities Act Compliant, Levels A/AA?

By Erin Halligan-Avery|2020-04-05T00:50:27+00:00March 29th, 2020|General Questions, College Personnel, Companies and Businesses, School Administrators, Veterans Assistance, Parents|0 Comments

Yes. ConcernCenter is fully compliant with ADA levels A/AA, certified by ACS, Inc.

29 03/2020

Can I see which concerns or resources are asked about most?

By Erin Halligan-Avery|2020-04-02T21:17:21+00:00March 29th, 2020|General Questions, College Personnel, Companies and Businesses, School Administrators, Veterans Assistance|0 Comments

Google Analytics can be used with ConcernCenter to show which concerns are selected most and how many users are visiting your site. ConcernCenter does not collect or store any of this information on our servers.

29 03/2020

What if we need to make changes to a resource or edit a concern?

By Erin Halligan-Avery|2022-09-05T18:10:00+00:00March 29th, 2020|General Questions|0 Comments

Staff at your institution will have full access to update and manage your institution’s concerns and resources. Our background system is very user friendly. If preferred, your ConcernCenter Success Manager can easily make desired changes on the backend of your platform.

29 03/2020

Who controls the ConcernCenter content for an organization?

By Erin Halligan-Avery|2022-09-05T18:09:15+00:00March 29th, 2020|General Questions|0 Comments

Staff at your institution can update and maintain the categories, concerns, and resources that have been input into ConcernCenter through specific user logins. If preferred, your ConcernCenter Success Manager can easily make desired changes on the backend of your platform.

29 03/2020

Does ConcernCenter come preloaded with a common list of concerns?

By Erin Halligan-Avery|2021-08-21T17:29:17+00:00March 29th, 2020|General Questions|0 Comments

Yes, we offer preloaded concerns for the various industries including K-12 school districts, colleges and universities, employee assistance programs, offices for victims of crime, and veterans associations. Concerns were identified using focus groups with members of each industry.

29 03/2020