Student mental health has become an increasingly critical issue. Administrators, staff, and educators foster supportive environments, but ensuring that students have access to the right resources can be daunting for any institution. ConcernCenter, a new NABITA partner, has a solution. The interactive platform is designed to simplify the process of identifying and accessing support services for mental health and general well-being.

NABITA had the privilege of sitting down with Erin Halligan-Avery, Ph.D., the CEO and President of ConcernCenter, to gain insights into the platform’s impact on educational ecosystems. This partnership reflects an understanding that teachers and administrators face challenges when connecting students and staff with essential resources, both on- and off-location.

On April 12, 2024, NABITA will integrate ConcernCenter Lite into all Super Memberships as a complimentary feature to support our members’ crucial work. Below, Erin gives us a peek into what our Super Members can expect from the platform.

Understanding ConcernCenter’s Niche

At its core, ConcernCenter serves as a reverse resource directory that empowers users to identify their specific concerns and receive a tailored list of support resources on and off campus. This approach shifts the focus from navigating complex bureaucratic silos to directly addressing an individual’s needs. The beauty of ConcernCenter is in its simplicity—users input their concern, and the platform offers a seamless connection to the resources that can help.

Erin describes the platform as not another aggregator site but a precision tool designed to act as a universal entry point to access the myriad mental health and well-being services available, which are often fragmented or overwhelming to discover independently.

Addressing the Challenges of Resource Navigation

In our chat with Erin, she underscored the common issues students and staff face when navigating resources. Traditional systems require institutional knowledge, often a barrier for new or temporary community members. She frequently hears these common concerns: “What’s the difference between financial aid and the Bursar’s office? What is an ombuds? And what does an ombuds do if I’m in a K-12 School District?” Erin’s contextual examples drive home the idea that navigation should not impede an individual’s ability to obtain support.

ConcernCenter addresses this challenge by providing a categorical search that delivers a user-focused experience. The benefits extend beyond students, with holistic impacts on faculty and staff, streamlining their ability to point individuals in the right direction.

Optimizing Outreach and Engagement

One of ConcernCenter’s most impactful outcomes is its ability to enhance engagement with services that students might have otherwise been unaware of. Traditional outreach efforts can be hit or miss, as they rely on users actively seeking out resources. With ConcernCenter, outreach meets the users exactly where they are, ensuring that no service goes underutilized due to a lack of awareness.

Erin highlights how the platform has significantly increased the number of students accessing support services, leveraging the system as an entry point into the more structured on-campus care model. This shift towards proactive engagement supports students more effectively and enables institutions to demonstrate a tangible commitment to their well-being.

The Role of Data and Continuous Improvement

ConcernCenter’s commitment to efficiency extends to its approach to data. By tracking user queries and behaviors, the platform gains valuable insights into the evolving needs and concerns within that school’s community. This data-driven model allows for continuous improvement, ensuring that the platform’s recommendations remain relevant and effective over time.

Erin notes that the platform’s structure allows it to adapt to various educational structures, from K-12 to higher education. The ability to customize and scale the platform’s database according to each institution’s unique needs further enhances its utility and value. It allows schools to spot patterns and areas of concern, which can create a more proactive approach to threat assessment.

Unlocking the Full Potential with Super Membership

ConcernCenter Lite is an indispensable asset for NABITA members looking to supercharge their approach to student care. This benefit offers access to an extensive library of over 250 virtual resources vetted by a panel of mental health professionals. These resources include websites, apps, podcasts, and more, providing a wealth of knowledge and tools at the fingertips of Super Members.

Erin added that these curated resources offer diverse tools to augment support structures without administrative burden. For NABITA members committed to comprehensive student care, ConcernCenter Lite is the next evolutionary step in resource navigation and outreach.

The Visual Experience

Erin demonstrated the platform’s user interface so that we could provide a clearer picture of ConcernCenter’s functionality. With a focus on clarity and directness, the platform guides users through a straightforward search process, delivering a manageable selection of primary resources tailored to their needs.

Erin describes the visual experience as intuitive and accessible, designed to be user-friendly and inviting. By prioritizing ease of use, ConcernCenter ensures that the focus remains on connecting individuals with the help they need rather than on navigating a complex digital landscape.

Upgrade to Receive Your Benefit Today

The digital transformation of mental health and resource navigation is inevitable and necessary. ConcernCenter stands at the forefront, exemplifying how technology can be harnessed to support individuals in need. Institutions are better equipped to address their communities’ multidimensional challenges by streamlining access to critical support services.

ConcernCenter is more than a tool. In our rapidly evolving educational landscapes, platforms like this are not only beneficial—they are imperative. Current NABITA Members can upgrade to Super Membership by contacting for a prorated invoice.

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